Refund and Return Policy:
Sometimes a product needs to be returned. Our goal is to make this process as painless as possible. If you receive a product that is incorrect, damaged or inferior, please contact us immediately so we can begin the returns process and make sure you receive what you ordered quickly. For all returns, you must receive a Return Merchandise Authorization (RMA) number.
Getting Credit for Returned Items
When you send back an item you no longer want, you have two choices for getting credit, assuming you properly followed all guidelines for returns:
NAT's Return Policy
Incorrect or Damaged Product
If you have received damaged merchandise or have received items that you did not order, please contact us by replying to your e-mail receipt, making sure to copy the contents of the receipt in your e-mail. Simply let us know the error or that the product was damaged, and we'll take care of it at no cost to you, including all shipping charges (up to the original amount you paid for shipping). We will wait to receive and inspect the originally-shipped product prior to shipping a replacement. If a product was damaged during shipping, you must retain all materials until the shipper (UPS, FEDEX, etc.) has had a chance to inspect the package, if they choose. Our policy is to replace damaged or incorrect products. If you choose not to accept a replacement, it is considered a regular return and subject to our return policy guidelines listed above.
If we sent you something in error, and we send the correct item out but do not get the wrong one back within 10 business days, we will charge your credit card for the full amount of the replacement item or the incorrect item plus shipping, whichever is greater.
If you feel a product you have purchased is defective or has failed under warranty, contact us. We will help determine the likelihood it is defective prior to your returning the product for inspection. This will save you time and money if there happens to be another reason for the problem you are having with the product. Once a product has been determined it may be defective and requires further inspection, we will instruct you as to your next course of action. This next step may vary depending on the guidelines set forth by the manufacturer. Shipping costs for returning parts for inspection and returning the part to you are usually your responsibility depending on the manufacturer and what their warranty policy is. Please call us for more information on specific warranty replacements.